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TERMS & CONDITIONS

​These Terms & Conditions apply to all event planning, styling, prop hire, venue dressing, installation and related services supplied by All Dunn.

Acceptance of a quotation, booking confirmation, payment of a deposit or receipt of goods or services constitutes acceptance of these Terms & Conditions.

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1. Definitions

"All Dunn" means All Dunn Events.

"The Client" means the person, company or organisation making the booking.

"Equipment" includes all hire stock, props, décor, furniture, styling items, balloons, signage and accessories supplied by All Dunn.

"Services" includes planning, styling, venue dressing, coordination, installation, event management and supplier management.

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2. Booking Confirmation

A booking is only confirmed when:

  • the quotation has been accepted;

  • the required deposit has been received; and

  • written confirmation has been issued by All Dunn.

Until this point, no dates, stock or services are reserved.

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3. Deposits & Payments

A non-refundable booking deposit of is payable upon booking.

The remaining balance must be paid no later than14 working days before the event,

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Failure to make payment allows All Dunn to suspend or cancel services without liability.

Hire items and services will not be supplied until cleared funds have been received.

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4. Security Deposit

All Dunn reserves the right to request a refundable security deposit.

The security deposit is separate from the booking deposit.

It will be returned within 14 days following the return and inspection of all hire items, less any deductions for:

  • damage

  • loss

  • excessive cleaning

  • missing components

  • late return charges

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5. Ownership of Equipment

All hire equipment remains the sole property of All Dunn at all times.

Title to equipment never transfers to the Client.

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6. Hire Period

Hire charges are based upon the agreed hire period.

Charges apply regardless of whether equipment is used.

Extended hire must be agreed in writing before the expiry of the hire period.

Late returns will incur:

  • additional hire charges;

  • replacement hire costs where subsequent bookings are affected;

  • any associated losses reasonably incurred by All Dunn.

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7. Delivery & Collection

Unless otherwise agreed:

  • delivery and collection times are estimates only;

  • someone authorised by the Client must be present;

  • delivery notes signed by our representative shall be deemed correct where no representative of the Client is available.

Risk transfers to the Client immediately upon delivery or collection.

Risk remains with the Client until equipment has been physically collected by All Dunn or returned to our premises.

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8. Client Responsibilities

The Client agrees to:

  • protect all hire equipment from theft, loss and damage;

  • prevent misuse by guests or third parties;

  • keep equipment secure;

  • ensure suitable storage;

  • prevent exposure to adverse weather unless specifically designed for outdoor use;

  • return all packaging.

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9. Damage & Loss

The Client is liable for:

  • accidental damage;

  • malicious damage;

  • theft;

  • fire;

  • flood;

  • vandalism;

  • missing items;

  • irreparable damage.

Damaged or missing items will be charged at full replacement value including:

  • purchase cost

  • delivery costs

  • import charges (where applicable)

  • administration costs

  • loss of future hire income where appropriate

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10. Dry Hire

Where equipment is collected by the Client:

The Client accepts responsibility from collection until return.

Equipment must only be transported:

  • in enclosed vehicles;

  • suitably secured;

  • protected from movement and weather.

Evidence of suitable insurance must be provided upon request.

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11. Installation & Styling

Where All Dunn provides installation:

The Client is responsible for ensuring:

  • unrestricted venue access;

  • sufficient installation time;

  • loading access;

  • parking;

  • electricity where required;

  • venue permissions.

Delays caused by the venue or other suppliers may incur additional labour charges.

 

12. Styling

The Client acknowledges that event styling is creative in nature.

Unless specific installation plans have been agreed in writing, All Dunn retains artistic discretion over the final styling whilst working within the agreed brief.

Minor substitutions may be made where stock becomes unavailable, provided they are of equal or greater value and quality.

 

13. Third Party Suppliers

Where All Dunn books suppliers on behalf of the Client:

  • those suppliers remain independent businesses;

  • their own Terms & Conditions also apply;

  • All Dunn acts solely as organiser and coordinator.

Whilst every effort is made to appoint reputable suppliers, All Dunn cannot accept liability for:

  • supplier failure;

  • delays;

  • cancellations;

  • insolvency;

  • equipment failure;

  • performance quality.

Any claims relating to third-party suppliers must be directed to the supplier concerned.

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14. Supplier Payments

Where All Dunn pays suppliers on behalf of the Client, all supplier payments remain non-refundable once committed, unless recovered from the supplier.

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15. Venue Restrictions

The Client is responsible for ensuring the venue permits:

  • candles

  • balloons

  • hanging installations

  • fixing methods

  • access times

  • loading

  • electrical requirements

All Dunn accepts no liability where venue restrictions prevent installation.

 

16. Outdoor Equipment

Equipment placed outdoors remains entirely at the Client's risk.

Items must be brought indoors overnight and during adverse weather.

Damage caused by wind, rain, sun, frost or moisture will be charged.

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17. Balloons

Balloons are affected by:

  • temperature

  • sunlight

  • humidity

  • transportation

Float times cannot be guaranteed.

Balloons are not toys and present a choking hazard.

Children should always be supervised.

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18. Candles

Where real flame candles are supplied:

The Client is responsible for ensuring the venue permits their use and that all venue fire safety procedures are followed.

All Dunn accepts no liability where venue staff extinguish or remove candles.

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19. Fixings

Where Command™ hooks or similar fixing methods are used, every effort is made to minimise damage.

However, All Dunn accepts no liability for damage to painted, plastered or delicate surfaces arising from their use.

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20. Health & Safety

Once equipment has been installed or handed over, the Client assumes responsibility for ensuring guests use equipment safely.

Equipment must not be altered, climbed upon or repositioned unless agreed.

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21. Photography

Unless agreed otherwise, All Dunn reserves the right to photograph completed installations and events for marketing, social media, website, awards and promotional purposes.

No confidential information will be disclosed.

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22. Event Planning Services

All Dunn will exercise reasonable skill and care in planning and managing the event.

However, All Dunn cannot guarantee outcomes dependent upon third parties, including:

  • weather

  • traffic

  • venue operations

  • suppliers

  • performers

  • utility failures

  • government restrictions

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23. Event Management

If the allocated Event Manager becomes unavailable due to illness, accident or emergency, All Dunn may appoint an alternative Event Manager of similar experience.

Where this is not possible, liability shall be limited to a refund of fees paid for those services.

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24. Cancellation by the Client

All cancellations must be made in writing.

The following cancellation charges apply, unless otherwise specified in writing:

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More than 12 months: £100 plus any committed third party costs

9-12 months before the event: 20% of total charges

7-9 months before the event: 30% of total charges

4-7 months before the event: 50% of total charges

Less than 4 months: 100% of total charges

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Supplier costs already incurred remain payable.

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25. Postponements

Where possible, bookings may be transferred to a new date subject to:

  • availability;

  • supplier availability;

  • revised pricing;

  • venue availability.

Transfers are entirely at All Dunn's discretion.

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26. Force Majeure

All Dunn shall not be liable for failure or delay arising from circumstances beyond its reasonable control including:

  • severe weather;

  • flood;

  • fire;

  • pandemic;

  • epidemic;

  • terrorism;

  • industrial action;

  • supplier insolvency;

  • government restrictions;

  • utility failure.

Where possible, bookings will be rearranged.

Deposits remain non-refundable but may be transferred where practical.

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27. Parking & Access

The Client is responsible for providing suitable loading access and legal parking.

Parking charges, congestion charges, tolls, fines or penalties resulting from inadequate arrangements will be recharged.

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28. Storage

All Dunn accepts no liability for venue storage costs before or after the event.

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29. Limitation of Liability

To the fullest extent permitted by law, All Dunn's total liability shall never exceed the total fees paid by the Client under the relevant booking.

All Dunn shall not be liable for:

  • indirect losses;

  • consequential losses;

  • loss of profits;

  • loss of business;

  • loss of reputation;

  • disappointment arising from third-party failures.

Nothing within these Terms excludes liability for death or personal injury caused by negligence or any liability which cannot legally be excluded.

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30. Intellectual Property

All styling concepts, proposals, mood boards, floor plans, drawings, designs, presentations and documentation remain the intellectual property of All Dunn unless otherwise agreed in writing.

They may not be copied, reproduced or provided to another supplier without written permission.

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31. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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32. Client Delays & Failure to Provide Information

The Client agrees to provide all information, approvals, guest numbers, floor plans, artwork, seating plans and other requested details by the deadlines advised by All Dunn.

All Dunn shall not be responsible for delays, additional costs or reduced quality of service arising from the Client's failure to provide information, make decisions or obtain necessary approvals within the required timescales.

Where additional work is required due to repeated amendments, delays or incomplete information, All Dunn reserves the right to charge additional fees at its prevailing hourly rate.

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33. Variations to the Booking

Any request to alter the agreed scope of works, event date, venue, timings, guest numbers, styling, hire items or services after confirmation of the booking must be made in writing.

All Dunn reserves the right to revise the quotation to reflect any additional work, supplier charges, transport, labour or administration costs resulting from such changes.

No variation shall be binding until confirmed in writing by All Dunn.

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34. Supplier Price Increases

Quotations are based on supplier costs available at the time of preparation.

Should third-party suppliers increase their prices before contracts are confirmed or payments are due, All Dunn reserves the right to amend the quotation accordingly.

Any such increases will be supported by the relevant supplier documentation where requested.

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35. Weather

Where any part of the event takes place outdoors, the Client accepts responsibility for providing an appropriate contingency plan.

All Dunn accepts no responsibility for weather-related disruption, including high winds, rain, flooding, excessive heat or adverse temperatures which may affect styling installations, balloons, floral displays, marquees or outdoor equipment.

For health and safety reasons, All Dunn reserves the right to refuse to install or may remove equipment where weather conditions present a risk to people or property.

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36. Client-Supplied Items

Where the Client provides décor, signage, favours, furniture, stationery or any other items for installation, All Dunn accepts no responsibility for loss, theft, accidental damage or breakage.

Whilst every reasonable care will be taken, all Client-owned items are handled entirely at the Client's own risk.

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37. Floral Products

Fresh flowers and foliage are natural products and are subject to seasonal availability.

Colours, varieties and appearance may vary from those shown in proposals or inspiration images.

Where substitutions are necessary, items of equal or greater quality and value will be used wherever reasonably possible.

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38. Venue Damage

The Client remains responsible for any damage caused to the venue by guests, suppliers engaged directly by the Client or other third parties attending the event.

Where damage is caused by equipment installed by All Dunn as a direct result of the Client's instructions or venue requirements, the Client agrees to indemnify All Dunn against any claims, unless such damage results directly from All Dunn's negligence.

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39. Client's Responsibility for Guests

The Client accepts responsibility for the behaviour of their guests throughout the hire period.

Damage, theft or misuse caused by guests, contractors, entertainers or any person attending the event shall be treated as damage caused by the Client.

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40. Alcohol & Intoxication

All Dunn reserves the right to remove or secure hire equipment where continued use presents a risk due to intoxicated guests, disorderly behaviour or unsafe conditions.

No refund shall be payable where services are suspended for health and safety reasons.

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41. Storage of Hire Equipment

Where hire items remain at the venue after the event pending collection, the Client is responsible for ensuring they are stored securely in a locked area where possible.

The Client remains responsible for all items until they are physically collected by All Dunn.

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42. Cleaning

Equipment must be returned in substantially the same condition in which it was supplied.

Reasonable cleaning is included within the hire charge.

Where excessive cleaning is required due to wax, glitter, adhesive residue, food, drink, smoke damage, confetti, mud or other contamination, All Dunn reserves the right to charge reasonable cleaning costs.

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43. Access Delays

If installation, collection or de-rig is delayed due to:

  • venue restrictions;

  • delayed access;

  • guests remaining in the venue;

  • other contractors;

  • security restrictions; or

  • any circumstances outside All Dunn's control,

additional waiting time and labour charges may apply.

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44. Right to Refuse Unsafe Work

All Dunn reserves the right to refuse installation, suspend work or remove equipment where conditions are considered unsafe, including but not limited to:

  • unsafe structures;

  • severe weather;

  • inadequate access;

  • aggressive behaviour;

  • breaches of health and safety legislation; or

  • venue instructions.

No refund shall be payable where work cannot proceed for these reasons.

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45. Marketing Images & Social Media

Unless expressly agreed otherwise before the event, All Dunn reserves the right to photograph and film its work before guest arrival and to use such images for its portfolio, website, social media, award submissions and promotional material.

The Client grants All Dunn a perpetual, royalty-free licence to use such imagery provided no confidential information is disclosed.

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46. Complaints Procedure

Any concerns regarding the services provided should be raised with All Dunn as soon as reasonably practicable during the event to allow an opportunity for rectification.

Any formal complaint must be submitted in writing within 14 days of the event date.

No claims will be considered after this period unless required by law.

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47. Entire Agreement

These Terms & Conditions, together with the quotation, booking confirmation and any written amendments agreed by both parties, constitute the entire agreement between the Client and All Dunn.

No verbal representations or agreements shall be binding unless confirmed in writing.

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