TERMS & CONDITIONS

1.  All equipment remains the property of the owner, All Dunn.

2. It is the responsibility of the customer to collect the hire goods from the company and return them to the company at the end of the hire period. If the company agrees to deliver or collect the hire goods to and/or from the customer, it will do so at its standard delivery cost and such delivery and/or collection will form part of the services.

3. Acceptance of goods and services from us or payment of the invoice implies that you have accepted our terms and conditions.

4. The customer (or a representative) must be present when the hire goods are delivered by the company and the customer must sign for the delivery of all such hire goods. If you are not present for delivery or collection, our delivery/collection note is final.

5. The hirer assumes all responsibilities & liabilities once the items have left the All Dunn premises until they are returned to us. Where All Dunn has offered a delivery & or collection service, once items have been delivered, the hirer assumes all responsibilities & liabilities until they have been collected by All Dunn.

6. All shortages, damages & losses will be charged for at full replacement value, so please take adequate care to ensure that all loaned items are returned in the condition in which they arrived.

7. The customer shall return all packaging and boxes supplied by the company. Failure to return these items to the company will result in a charge for their full replacement costs being made against the customer.

8. If props are to be used outdoors, we ask that they are moved inside overnight or in the event of bad weather. If props are damaged due to moisture/adverse weather conditions then you will be responsible for replacement/repair.

9. All Dunn accepts no responsibility for any loss or injury caused by using any of the equipment supplied.

10. All charges are for a 1 day hire period. Terms for a longer period of hire are to be negotiated prior to collection/delivery.

11. All cancellations must be confirmed in writing before the goods are due to be delivered

12. In the event of a cancellation a rebate of hire charges will be allowed as follows:

    • Between 6 & 12 months before the date of delivery – £100 charge

    • Less than 6 months and more than 60 days before the date of delivery – 25% of hire cost

    • Less than 60 days and more than 21 days before the date of delivery – 50% of hire cost

    • Less than 21 days before the date of delivery – 100% of hire cost

13. In the event that on-site management services are booked for an event, and the Event Planner is unable to fulfill the booking as planned due to illness or unexpected circumstances, the Event Planner shall make every effort to provide a suitable replacement to facilitate the services. This replacement will be arranged at no additional cost to the client. If a suitable replacement is found, no refund will be offered. However, in the unlikely scenario where finding a suitable replacement is not possible, the client will be offered the choice between receiving a full refund or, alternatively, the option to pay any additional costs associated with securing a replacement from an external source. The client's satisfaction and the successful execution of the event remain our utmost priority, and every reasonable effort will be made to ensure the smooth continuation of services despite unforeseen circumstances.

14. A minimum deposit of 50% of the hire costs will be payable on receipt of the order.

15. No booking or date is confirmed without payment of the deposit invoice

16. Deposit payments are non-refundable but can be transferred (subject to availability)

17. A security deposit may be requested. This is in addition to the deposit payable to secure the booking and is fully refundable on the safe return of hire items in their appropriate condition. 

18. Any customer wishing to organise their own transport for hire items must be fully insured against loss or damage and must provide evidence of their insurance on request.

19. Any parking fines or other parking costs incurred due to inadequate provisions made by the event organisers for the delivery and collections made by All Dunn will be re-charged to the customer.

20. Payment terms are strictly 7 days from date of invoice or 3 days before goods are due to be delivered, whichever is sooner. Any invoice outstanding beyond this period will be referred to a collection agency and will be subject to a surcharge to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

21. Hire charges are payable even if the items are returned as unused

22. All Dunn cannot be held financially responsible for any expense incurred between the client & the venue with regards to item storage

23. Any installation or de-rig service is quoted and charged for separately

24. If All Dunn has been booked to provide an installation and/or de-rig service, the client is responsible for ensuring that sufficient time and access is available at the venue to allow the work to be completed.

25. The All Dunn team will use their artistic licence during an installation.

26. For dry hire items: any alterations to the agreed collection & return details including dry hire terms must be authorised by your All Dunn sales contact directly. Collections and returns must be made from/to our designated warehouse during the times stated as per the booking form. Should the items be returned late, we reserve the right to charge for any consequential losses incurred in relation to the following client rentals together with extended hire charges.

27. Props may only be collected/returned using vehicles which are fully enclosed and of a suitable size for the props being collected and have the ability for the props to be strapped.

28. Balloons: balloons need to be handled and stored accordingly . Too hot will result in expansion and they could pop. Too cold will reduce their float time and cause them to shrink. They are a choking hazard therefore please keep away from small children. 

29. Fixing points: for some installations command hooks may need to be used. Only those advertised as 'damage free' are used however there is always a risk when using them. All Dunn accept no responsibility for damages caused by these hooks. 

30. COVID: if your event is affected by COVID restrictions put into place by government or the local authority, deposits paid although non-refundable can be transferred to an alternative date. 

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